Welcome to Sunshine Cleaning Service.
By booking or using our services, the client agrees to the following terms and conditions.
1. ServicesSunshine Cleaning Service provides residential and commercial cleaning services as previously agreed with the client.
Services may include:
- Regular cleaning
- Deep cleaning
- Office cleaning
- Airbnb & vacation rental cleaning
- Move-in / Move-out cleaning
- Other agreed services
2. Property AccessThe client is responsible for providing safe and timely access to the property on the scheduled service date.
If our team cannot access the property or must wait longer than 15 minutes, the appointment may be canceled or subject to an additional fee.
3. PaymentsPayment is due on the same day of service unless otherwise agreed in writing.
We accept approved payment methods arranged in advance.
Unpaid invoices may result in additional fees or suspension of future services.
4. Cancellations & ReschedulingWe kindly request at least 24 hours’ notice for cancellations or schedule changes.
Last-minute cancellations or no-shows may be subject to a cancellation fee.
5. Property ConditionsFor safety reasons:
- Clients must inform us about aggressive pets, hazards, damages, or unsafe conditions.
- Sunshine Cleaning Service reserves the right to refuse or stop service in unsafe or severely unsanitary environments.
6. ValuablesClients are encouraged to secure cash, jewelry, important documents, and valuable items before service.
Sunshine Cleaning Service is not responsible for loss or damage to items that were not properly secured or previously reported.
7. Damages or ClaimsIf any issue occurs during service, clients must notify the company within 24 hours.
The company will review the situation and may provide a reasonable resolution if applicable.
8. Service ResultsWhile we work carefully and professionally, we do not guarantee the complete removal of permanent stains, mold, wear, prior damage, or conditions beyond standard cleaning scope.
9. Safety & RespectBoth employees and clients are expected to maintain a respectful and safe environment at all times.
Aggressive, discriminatory, or inappropriate behavior will not be tolerated.
10. UpdatesSunshine Cleaning Service may update these terms and conditions at any time without prior notice.